Support
Merchant support
We're here when you need us
11Studio Agency provides hands-on support for Hide and Seek Checkout merchants—setup, checkout troubleshooting, billing, and custom rule logic.
Try self-service first
FAQ & limitations
Payment-method scope, plan limits, condition lists, metafield keys, and troubleshooting.
Open FAQ →In-app Guide
Step-by-step setup after install: Open the app → Guide in the left navigation.
Test rules
Per-rule checkout test hints inside the app under Test rules.
Don't see the solution you need?
If the FAQ or in-app Guide does not cover your use case, tell us what you are trying to achieve at checkout. We can often suggest a rule setup, condition combination, or workflow you had not considered—and we welcome feature requests that help merchants like you.
Whether you need help wiring a complex hide rule, understanding which rule set to use, or reporting something that looks like a bug—we would rather hear from you than leave you stuck.
Contact hello@11studio.agencyWhat you can expect
24/7 availability
Reach us any time. We monitor support around the clock so you are not blocked during a launch or sale.
0–4 hour response
Most messages receive a first reply within four hours, often much sooner during peak business hours.
Checkout specialists
We know payment customization limits, rule sets, and Shopify checkout behavior—not generic ticket responses.
Before you email
Include as much of the following as you can so we can help faster:
- Your shop domain (for example, your-store.myshopify.com).
- The rule name and what you expected at checkout.
- Country, cart details, and payment method involved.
- Screenshots or a short screen recording if possible.
Email: hello@11studio.agency
App Store listing URLs
Use these public URLs in the Shopify Partner Dashboard: